Imagine you run a small online shop selling handmade candles. A customer in Lyon writes to you on WhatsApp: "Can these candles burn safely for eight hours? Do you deliver to Belgium?" Your answer decides whether the order happens. Writing every reply in French yourself takes time and worry, so this guide shows how to reply to French customers on WhatsApp with Modou AI, without learning French first.
Why product questions decide the sale
A product question is a buying signal. The customer wants to know about size, materials, delivery or returns before paying. If your answer is vague, late or badly written, they often move on to the next shop. Many small sellers already use WhatsApp Business to answer the questions that come back again and again. That works well, but ready-made answers only help if they are written in the customer's language.
Which questions do French-speaking customers ask most?
Before you start, write down the ten questions you hear most often. For most shops they are:
- Sizes, dimensions and weight
- Materials, ingredients or what the product is made of
- How to use it and how to look after it
- Delivery time and whether you ship to their country
- Stock: is the item still available in this colour?
- Returns, exchanges and what happens if something arrives broken
Write each answer in your own words first, in the language you know best. Then Modou can turn it into French for you.
How do you answer in French with Modou, step by step?
You do not need to install anything. Everything happens inside WhatsApp, and this is how it works the first time:
- Open Modou on WhatsApp. Use this link: https://wa.me/33753609512 and send any message to start.
- Choose the interface language. This is the language Modou uses to talk to you.
- Choose French as the target language. Pick French from the list of ten target languages.
- Record your voice note. Speak naturally for 20 to 30 seconds. Modou uses it to clone your voice. This is required once, before your first translation.
- Send your answer. Write it or say it as a voice message. For a voice message, Modou first transcribes what you said.
- Take the French reply back to your customer. You receive the translation as text and as audio in your own voice. Copy the text into your customer chat, or forward the audio.
- Type
menuat any time to change the target language or check how many translations you have left.
What does it look like in practice?
Imagine you write to Modou in your own language: "Yes, this candle is hand-poured and the burn time is printed on the label. We ship to Belgium, and delivery takes [number] working days." Modou sends back a French text that says the same thing in natural French, plus a French voice note spoken in your voice. You check the numbers, then send the text to your customer, or the audio if you prefer a personal touch.
Always check prices, delivery times and stock before you send, because the French reply is only as correct as what you wrote.
Practical tips for French-speaking customers
- Greet first. Start with "Bonjour" or "Bonsoir" and finish with "Bonne journée".
- Use "vous" in a first reply, unless the customer has already written to you with "tu".
- Keep sentences short. Many customers read on a phone and scroll quickly.
- Write units clearly: centimetres, grams, euros, working days.
- Save your best answers as WhatsApp quick replies, so the same wording goes out each time. Stored answers to frequent questions are a standard feature of WhatsApp Business.
- Only promise what you can keep. Do not guarantee a delivery date you cannot meet.
When should a person take over?
A translation tool is not a customer service agent. Refund disputes, damaged parcels, custom orders and anything with legal or health questions should go to you or a trusted person. Good support practice is to pass complex or sensitive questions to a real person, as customer service guides recommend. Tell the customer clearly when you will get back to them.
Ready to answer your next French question?
Start with one common question, such as delivery or sizes, and send it to Modou this afternoon. Once it works, the same method covers the rest of your list. Open Modou on WhatsApp at https://wa.me/33753609512, or visit https://modou.app/ to learn more.